LuckyOne cares about your privacy, so all information remains confidential. We will only use the information that we collect about you lawfully.

In accordance with the GDPR (General Data Protection Regulation), we are committed to protecting our users’ personal data.


Who are we?

The controller of  your personal data processed in accordance with the policy is LuckyOne d.o.o., Tavčarjeva ulica 24, 4000 Kranj. If you have any questions about this privacy policy or the processing of your personal information, please contact us at info@lucky3in1.com.


What information are we collecting and for what purpose?

We can process the following categories of your personal data:

Communication information: include any communication you make with us through various channels that may include a contact form on our website, email, SMS, social messaging and any other message. We keep this information in order to communicate with you, in order to store the evidence and to ensure the quality of the service. The basis for storing and processing data is our legitimate interest in responding to communication, ensuring the quality of services and keeping the evidence.

Customer information: include all information related to the purchase of our products (name, surname, delivery address, phone number and details of the purchase). This data is stored and processed for the purpose of delivering products, storing proofs of purchases and ensuring the quality of the service. The basis for storing and processing data is a distance contract that is concluded at the time of purchase.

User information: include information about how you use our site. We store and process this information for the purpose of running a website, and that we can show you the relevant content and ensure the security of the website. The basis for storing and processing data is your consent to cookies.

Technical data: include information about how you use our website and other online services, including your IP address, your browser information, the duration of the website visits, which pages you are viewing and in what order, and the details of how often you use our website. We process this data for the purpose of managing and protecting our website, allowing us to show you the relevant marketing messages and understanding of the performance of advertising. The basis for storing and processing data is your consent to cookies.


How we collect your personal information?

We collect data in various ways. Some of the information you trust us directly (for example, when you fill out a form on our website or send us an email), others we automatically collect with cookies, when you use our website. You can find more information about what kind of cookie we use at www.lucky3in1.com/cookies/.


How long do we store data?

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal requirements.

In case you have ordered in our online store, we will keep your personal information (name, surname, address and contact) in our system for five years from the date of the last order.  Afterwards, it will be deleted.

For marketing purposes, we will store your personal information until you sign out or file a request for the erasure of your personal information.


Who are we going to share your personal data with?

We will share your personal information with the following third parties:

DHL, DPD, GLS in Pošta Slovenije – We use various courier  services to deliver our products. The basis for processing this information is a contract that we make with you at the time of purchase.

Based on your agreement on our website (completed form or acceptance of cookies), we provide your information to the following advertising and social networks:

SendinBlue – We are working with this company when we send you marketing emails.

Google Analytics (Google Inc.) – Google Analytics is a web site analysis service for web site visitors that is provided by Google Inc. Google uses the collected data to track and analyze the use of our website, to generate reports on the use of our website and share them with other Google services. Only anonymized IP addresses are passed to Google in case the user agrees to the cookie.

Facebook – We use the social media to show you the most relevant ads.


How to delete information?

An individual can send a request for deletion of personal data from our system to info@lucky3in1.com.